Privacy Policy

This policy covers two groups of people: contractors who create an Inlay account, and homeowners who use the estimator widget on a contractor's website. We collect only what the service needs, and we never sell personal information.

From contractors with an account:

• Business name, contact name, and email address
• Billing details, processed by our payment provider — we never store full card numbers
• Settings you configure, such as follow-up message content and lender programs

When a homeowner runs an estimate, we collect the name and email they enter, along with the project amount, financing type, and credit score range they select on the sliders.

The credit score is self-reported by moving a slider. We do not run credit checks, pull credit reports, or verify the figure with any bureau. Using the widget never affects a homeowner's credit score.

We use the information above to:

• Deliver the homeowner's estimate by email
• Send the follow-up sequence under the contractor's business name
• Show leads in the contractor's dashboard
• Route estimates to relevant financing partners when a homeowner chooses to proceed
• Operate, secure, and improve the service

We share personal information only in these cases:

• With the contractor whose website captured the lead — that is the point of the product
• With financing partners such as Figure, when a homeowner chooses to see their options
• With service providers that host our infrastructure, deliver email, and process payments
• When required by law, or to protect the rights and safety of Inlay and its users

Our marketing site and dashboard use a small number of cookies for sign-in sessions and privacy-respecting analytics. The embedded widget does not use advertising cookies and does not track homeowners across other websites.

We keep account and lead data while a contractor's account is active. After cancellation, lead data remains exportable for 90 days and is then scheduled for deletion. Homeowners can request deletion of their information at any time (see “Your choices” below).

Data is encrypted in transit and at rest. Access to production systems is limited to personnel who need it to operate the service. No system is perfectly secure, but we treat lead data the way we would want our own customer list treated.

Every follow-up email includes an unsubscribe link that stops the sequence immediately. Contractors can export or delete their lead data from the dashboard. Homeowners and contractors can email team@getinlay.com to access, correct, or delete their personal information, and we will respond within 30 days.

Inlay is a tool for home-improvement businesses and homeowners. It is not directed at children, and we do not knowingly collect information from anyone under 18.

If we make material changes to this policy, we will notify contractors by email and update the date at the top of this page before the changes take effect.

Privacy questions or requests? Email team@getinlay.com and a human will get back to you.